Terms of Service - Data Chgene

1. Acceptance of Terms

By creating an account, accessing, or using Data Chgene's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy. If you do not agree with any part of these Terms, you may not use our Services.

2. Description of Services

Data Chgene provides a cloud-based data analytics and business intelligence platform that enables users to:

Connect, integrate, and process data from multiple sources
Create visualizations, dashboards, and reports
Apply AI and machine learning models to data
Collaborate with team members on data projects
Access real-time analytics and insights

3. Account Registration

To use certain features of our Services, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and account
Accept all responsibility for activity that occurs under your account
Notify us immediately of any unauthorized access or security breach

You may not share your account credentials with others or allow others to access your account.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

Violate any applicable laws, regulations, or third-party rights
Upload, transmit, or distribute any malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the integrity or performance of our Services
Reverse engineer, decompile, or disassemble any part of our platform
Use automated systems (bots, scrapers) without our prior written consent
Resell, sublicense, or redistribute our Services without authorization
Use our Services to store or process illegal, fraudulent, or harmful content

5. Data Ownership and Licensing

5.1 Your Data

You retain all ownership rights to the data you upload, process, or store using our Services ("Customer Data"). You grant Data Chgene a limited, non-exclusive license to access, process, and store your Customer Data solely for the purpose of providing our Services to you.

5.2 Our Platform

Data Chgene retains all rights, title, and interest in our platform, software, algorithms, and intellectual property. These Terms do not grant you any ownership rights to our technology.

5.3 Feedback

If you provide feedback, suggestions, or ideas about our Services, we may use them without any obligation to compensate you.

6. Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy. We are committed to:

Complying with GDPR, CCPA, and other applicable data protection laws
Implementing industry-standard security measures
Not selling or sharing your personal data with third parties without consent
Providing transparency about our data practices

7. Payment Terms

7.1 Subscription Plans

Our Services are offered through various subscription plans. Pricing, features, and billing terms are described on our pricing page.

7.2 Billing

You agree to pay all fees associated with your chosen plan. Payments are processed securely through third-party payment processors. You authorize us to charge your payment method on a recurring basis according to your billing cycle.

7.3 Refunds

Refunds are provided at our discretion and are subject to our refund policy. Generally, we do not offer refunds for partial billing periods.

7.4 Price Changes

We reserve the right to modify our pricing with 30 days' advance notice to existing customers.

8. Service Level Agreement (SLA)

We strive to maintain 99.9% uptime for our platform. Our SLA commitments include:

Scheduled maintenance with advance notice
24/7 monitoring and incident response
Regular security updates and patches
Data backup and disaster recovery procedures

Service credits may be available for significant outages as detailed in our SLA documentation.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us at support@datachgene.com.

9.2 Termination by Us

We reserve the right to suspend or terminate your access to our Services if:

You violate these Terms or our Acceptable Use Policy
Your account becomes inactive for an extended period
You fail to pay applicable fees
We are required to do so by law

9.3 Effect of Termination

Upon termination, your access to the Services will cease, and we may delete your Customer Data after a reasonable grace period (typically 30 days).

10. Warranties and Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability or fitness for a particular purpose
Warranties that the Services will be uninterrupted, error-free, or secure
Warranties regarding the accuracy or reliability of results

We do not guarantee that our Services will meet all of your requirements or that defects will be corrected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATA CHGENE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Service interruptions or data loss
Actions of third parties or unauthorized access to your data

Our total liability to you for all claims shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Data Chgene, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

Your use or misuse of our Services
Your violation of these Terms
Your violation of any rights of third parties
Your Customer Data or content

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

13.2 Arbitration

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify.

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class-action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on our website
Sending email notification to your registered email address
Displaying a notice upon your next login

Your continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Data Chgene regarding our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.3 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@datachgene.com
Address: 1420 Fifth Avenue, Suite 2200, Seattle, WA 98101, USA
Phone: +1 (206) 555-0147